Responsibilities of supply chain firms

In order to be successful in a supply chain mission, the awarded consultancy company would need to understand “the framework”. In addition to understanding the specific context of the project they would need to know of the search for the expectations defined by the customer. A clear and sealed but flexible scope description is one of the “must haves”.
Hereby some of the responsibilities and points that supply chain firms would need to consider:

• A well thought Sales & Marketing campaign with strong emphasis on the differentiators

• Have the awareness that each project would again be completely different

• A commercial offer that reflects the high quality services and project complexity

• A well defined scope of to provided services including the objectives

• Engagement of the right and motivated people for this task

• A balanced mix of strategic and operational specialist in line with the process

• Strong respect on the agreed timelines

• Secure the support from the top management including clear communication throughout the company as empowerment tool

• Initial discussions with the board and CEO/CFO on priorities

• Assure cross-functionality to reach the bottom-line results

• Have regular reviews to discuss the process and required improvements

• Develop a measurement system and key performance indicators to track progress

• To alarm the top management in case of too strong resistance

• Ask for regular feedback on “how things are going”

• Finalize your mission and communicate results

• Open the door for future opportunities

• Develop your “lessons learned” story

• Use this reference (if allowed) for sales outreach

For the sake of continuous development and team coaching it is of key importance to receive candid comments from all involved parties! By doing so you can reshape, reinforce or maintain your “winning team” to be prepared for new challenges and opportunities!